Privacy Policy

Last Updated: December 2024

Appliance Repair Now ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a service appointment or quote
• Call our phone number
• Fill out a contact form on our website
• Communicate with us via email or phone

This information may include:

• Name
• Phone number
• Email address
• Home address or service location
• Information about your appliance and service needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and general location (city/region)
• Browser type and version
• Device type
• Pages visited and time spent on our site
• Referring website or search terms

We use this information to improve our website, understand how visitors use our services, and optimize our marketing efforts.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our appliance repair services
• Respond to your inquiries and schedule service appointments
• Send you service confirmations, updates, and follow-up communications
• Process payments and send invoices
• Analyze website usage to improve user experience
• Comply with legal obligations

Call Tracking

We use call tracking technology to measure the effectiveness of our advertising and improve our services. When you call us, we may record:

• The phone number you called from
• The date, time, and duration of the call
• The marketing source that led you to us

Calls may be recorded for quality assurance and training purposes. By calling us, you consent to this recording.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences
• Understand how you interact with our website
• Measure the effectiveness of our advertising
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors, scheduling software)
• Analytics providers to help us understand website usage
• Legal authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain data processing activities

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Appliance Repair Now
Phone: (833) 339-2853