Terms of Service

Last Updated: December 2024

Welcome to Appliance Repair Now. By using our website or services, you agree to these Terms of Service. Please read them carefully.

1. Services

Appliance Repair Now provides appliance repair and maintenance services for residential customers. Our services include diagnosis, repair, and maintenance of major household appliances including refrigerators, washers, dryers, ovens, stoves, and dishwashers.

2. Service Appointments

When you schedule a service appointment with us:

• You agree to provide accurate information about the appliance issue and your contact details
• You agree to be present (or have an authorized adult present) at the scheduled time
• You grant our technicians access to the appliance and necessary work areas
• You are responsible for clearing access to the appliance before our arrival

We will make reasonable efforts to arrive within the scheduled time window. However, service times may vary due to factors beyond our control, such as traffic or previous appointments running longer than expected.

3. Pricing and Payment

Our pricing works as follows:

• Diagnostic Fee: A diagnostic fee may apply for the technician to assess the appliance issue. This fee is typically waived if you proceed with the repair.
• Upfront Quotes: After diagnosis, you will receive an upfront quote for the repair before any work begins.
• Approval Required: No repair work will be performed without your approval of the quoted price.
• Payment: Payment is due upon completion of the repair. We accept major credit cards, debit cards, and other payment methods as communicated at the time of service.

Prices may vary based on the specific appliance, parts required, and complexity of the repair.

4. Warranty

We stand behind our work:

• Labor Warranty: Our repairs include a 90-day warranty on labor.
• Parts Warranty: Parts installed by our technicians are covered by manufacturer warranties, which vary by part.
• Warranty Limitations: Warranties do not cover damage caused by misuse, accidents, power surges, or unauthorized modifications after our service.

To make a warranty claim, please contact us with your original service receipt and a description of the issue.

5. Cancellations and Rescheduling

We understand that plans change:

• Please provide at least 24 hours notice if you need to cancel or reschedule your appointment
• Cancellations with less than 24 hours notice may be subject to a cancellation fee
• No-shows may be charged a trip fee

6. Limitations of Liability

While we strive to provide excellent service:

• We are not liable for pre-existing conditions or damage to appliances that existed before our service
• We are not responsible for cosmetic damage to appliances that may occur during normal repair procedures
• Our liability is limited to the cost of the services provided
• We are not liable for any indirect, incidental, or consequential damages

Some appliances may be beyond repair due to age, condition, or availability of parts. In such cases, we will advise you accordingly and will not charge for repairs that cannot be completed.

7. Customer Responsibilities

As our customer, you agree to:

• Provide accurate and complete information about the appliance issue
• Ensure a safe working environment for our technicians
• Secure pets during service appointments
• Inform us of any known hazards or conditions that may affect the repair
• Not interfere with or attempt to modify our technicians' work

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Appliance Repair Now or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.

9. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect or harvest any information from the website without permission

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume any responsibility for the content, privacy policies, or practices of third-party sites.

11. Indemnification

You agree to indemnify and hold harmless Appliance Repair Now, its owners, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

12. Dispute Resolution

If you have a dispute with us, we encourage you to contact us first to seek a resolution. We are committed to addressing customer concerns promptly and fairly. Any disputes that cannot be resolved informally may be subject to binding arbitration in accordance with applicable laws.

13. Changes to Terms

We may update these Terms of Service from time to time. Changes will be effective when posted on this page. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Appliance Repair Now regarding your use of our services.

Contact Us

If you have questions about these Terms of Service, please contact us at:

Appliance Repair Now
Phone: (833) 339-2853